Quality Assurance and quality control leave most property managers vaguely understanding the differences between the two processes. Both are important concepts to every business. Managing quality means you must understand the expectations of what your customer needs and then place a practical plan into effect to meet those requirements in a timely, cost effective way. Quality Assurance for property managers is the process of creating deliverables. This process can be done by the property managers, the client or an outside source. The activities related to assurance involve tasks from designing, developing, producing, service, installing verifying, documenting and validating. The quality of raw material, assembling the products and components involved and any services related to production, management, and inspection all fall under the regulation of the do it right the first time rules.